Chicopee Office: 413-592-8118 | Brimfield Office: 413-245-6864

PUTTING OUR CLIENTS FIRST

About Our TEAMS-Based Approach

 

Our TEAM-based approach to client needs is what sets us apart from “the other guys.” Having a team that works together ensures that you get the very best client service from every employee you may encounter through a phone call, email, or visits to our offices; your experience is seamless.

It means you have a dedicated Account Manager that will:

  • Check-in with you, not just when your policy renews
  • Inform you of various protection plans
  • Answer coverage questions
  • Do policy changes

BUT it also means our TEAM will help you with other tasks such as:

  • Billing
  • Registry Servicing
  • Let you know about pending cancellations
  • Claims handling
  • Proof of insurance requests

And act as a general backup when your account manager is unavailable.